Position Title: Orphans Officer
Organisation: Islamic Relief South Africa
Location: Capetown, South Africa
Reports to: Donor Care and Orphans Co-ordinator
Line Management Responsibilities: None
Islamic Relief South Africa (IRSA) is an independently registered NGO affiliated to Islamic Relief Worldwide (IRW), the world’s largest, independent Muslim humanitarian organisation. Islamic Relief’s mission is to help the poor and those in need regardless of race, colour, political affiliation,gender or belief to live sustainable, self-reliant lives within safe and caring communities.
To develop and implement strategies to increase the funding income of Islamic Relief through a range of fundraising initiatives and through acquisition and retention of donors, volunteers and supporters.
This is a vital supporter-facing role, providing an excellent level of service to Islamic Relief’s donors in line with the standard defined. This involves handling both general and orphans related enquiries (in all formats), the administration of South Africa orphans one to one sponsorship program and maintaining donor records on the database, ensuring that information held is accurate, securely, appropriate and up-to-date.
Reporting to the Donor Care and Orphans Co-ordinator the Orphans Administrator has the responsibility for the administration of the One to One Orphans Sponsorship program in the South Africa office,maintaining and updating accurate donor records on the relationship management database software and Al Yateem database, supporting the implementation of processes agreed within the Fund Development Department and progressing with activities assigned by the Donor Care and Orphans Co-ordinator within agreed criteria but without further reference.
This role is responsible for ensuring that data on relationship management database software and AlYateem is accurate, updated and accessible. The job holder also has responsibility for maintaining email, paper and electronic filing system relating to Orphans related work.
The job holder is accountable for fulfilling his or her roles and responsibilities in line with Islamic values and principles of fairness, humanity, honesty, respect and fair treatment of his/her colleagues and staff. The following are the main responsibilities that the role holder will be accountable for:
1. One to One Orphan Sponsorship Administration
2. Donor enquiries
5. Administrative Support
General Duties of Islamic Relief Staff Member
It is essential that the post holder shows a good understanding and empathy with the Islamic Values and principles as well as commitment to IRSA’s vision and mission.
Our actions in tackling poverty are marked by excellence in our operations and conduct which are deserving of the people we serve.
In responding to poverty and suffering our efforts are driven by sincerity to God and the need to fulfil our obligations to humanity
Our work is founded on enabling people and institutions to fulfil the rights of the poor and vulnerable. We work to empower the dispossessed towards realising their God-given human potential and developing their capabilities and resources.
We believe the protection and well-being of every life is of paramount importance and we shall join with other humanitarian actors to act as one in responding to suffering brought on by disasters, poverty and injustice.
We uphold our duty of custodianship over the earth, itsresources and the trust people place in us as humanitarian and development practitioners to be transparent and accountable.