Position Identification

Position Title: Orphans and Child Welfare Officer

Organisation: Islamic Relief South Africa

Location: Cape Town and Johannesburg

Contract: Twelve months

Reports to: National Coordinator – Orphans and Child Welfare

Job Summary

To contribute on the development, implementation and regular review of the department’s strategy, work plans and systems to achieve the agreed department objectives. To contribute, manage and develop staff in order to ensure that the department is capable of fully achieving agreed targets. The Coordinator will be responsible for the field aspect of the Orphans Project and its activities in CAPE TOWN AND JOHANNESBURG and will report directly to the National Coordinator.

Purpose of Position

  1. The establishment of orphan sponsorship programme in CAPE TOWN AND JOHANNESBURG in line with IRSA policies and procedures.
  2. Setup of department and start the sponsorship activities in CAPE TOWN AND JOHANNESBURG after consultation with the relevant stakeholders.
  3. Set up the disbursement procedure of aid in accordance with South African Government authorities.
  4. Prepare all progress reports of the Orphans Welfare Program and share with National Coordinator as well as IRSA as per the agreed process and deadlines.
  5. Uploading orphans’ bio-data online for sponsorship.
  6. Visiting the orphans in their homes in order to supervise any changes in their social life and to collect the data.
  7. Prepare the quarterly and annual reports of the Orphans Welfare Program in CAPE TOWN AND JOHANNESBURG.
  8. Develop and present proposals relevant to orphan families to fulfill the objectives of the OSP (Orphans Sponsorship Program).
  9. To assist in the preparation of a field strategy with the National Coordinator.
  10. Coordinate with local and international NGOs and other official agencies to maximize the aims and activities defined in the field strategy.
  11. Be responsible for the creation and management of a team of volunteers and employees and the supervision of their general welfare in CAPE TOWN AND JOHANNESBURG.
  12. Be responsible for ensuring project staff grievances and disciplinary matters are fairly dealt with in accordance with IR policy and code of conduct.
  13. Responsible for all technical operations of Orphans Welfare Program activities including project equipment, assets and records in CAPE TOWN AND JOHANNESBURG.
  14. Writing Orphans Case Studies to support in the marketing and fundraising for the OSP.
  15. Maintain projects files and documentation, including individual orphan files with key documentation according to IRW policies in CAPE TOWN AND JOHANNESBURG.
  16. Responsible for the Information System in the Office. (Al Yateem and General Admin)
  17. Performs any other duties as and when required by the management.
  18. Facilitate Psycho Social events for the Rights-Holders after needs assessment.
  19. Responsible for the rights holders and donor development and growth of the OSP Program.

Key Accountabilities

1. To lead on the development, implementation and regular review of the department’s strategy, work plans, and systems ensuring that:

  • The department objectives are monitored and achieved on the basis of KPI’s.
  • The efficient planning and management of the department’s work in CAPE TOWN AND JOHANNESBURG.
  • The department is appropriately staffed to achieve its objectives.
  • That the department continuously analyses and adapts to the risks posed by both internal and external changing environments.
  • Sound financial and resource management.
  • Assure the quality of programmes and services in CAPE TOWN AND JOHANNESBURG.
  • That all reporting requirements and obligations are met.
  • Identify and develop new programmes that can help Orphans and children as required

2. To ensure that the department’s activities are:

  • In line with Partner, Donor and Field Structure needs and requirements,
  • Developed and managed in a way that minimises organisational risk,
  • In line with the broader organisational strategy and various codes of conduct that IRW is committed to.

3.To ensure staff performance, development and satisfaction in the department by:

  • Effectively line managing Departments’ staff.
  • Monitoring and improving staff performance through regular one-to-one and department’s meetings, periodic reviews and appraisals and enforcement of staff development plans.
  • Leading, facilitating and encouraging team work and departmental communication.

4. Other:

  • Responsible for maintaining own professional development.
  • To comply with IRSA’s policies and procedures in undertaking the above roles and responsibilities.
  • To undertake any other reasonable duties consistent with the job and at its level of responsibility as and when required by the management.

Key Interfaces

HOD: Programmes

National Coordinator – Orphans and Child Welfare

Chief Executive Officer

Partners (IRSA office) and Stakeholders

IRSA Project Manager/Regional Programmes Coordinator

Field Officers

Care Workers

Physical Demands/Working Conditions

  • Employee should be emotionally intelligent enough in order to maintain a good balance with the highly sensitive information and circumstances s/he will be faced with daily.
  • Employee should be able to manager his/her time effectively in order to meet the expectations of our rights holders and donors.
  • The incumbent should be responsible and manage his/her time effectively.

Educational Qualifications, Skills and Knowledge


  • It is essential that the post holder shows a good understanding and sympathy with the Islamic Values and Principles. A commitment to IRSA’S and IRW’s Vision, Mission and values is also essential.
  • Post graduate degree in development studies / social sciences or relevant qualification is essential. A business management degree is desirable.
  • Fluent written and spoken English (Afrikaans and Xhosa are preferred).
  • Proven ability and experience in people and activity management as well as delegating roles and authority in a way in which enables teams to reach their targets/objectives.
  • Proven experience of developing and implementing strategies and work plans which help to deliver the wider organisational objectives.
  • Ability to respond to a dynamic and changing environment.
  • Ability to guide staff development towards achieving key performance indicators and delivering development activities which assist the organisation in achieving its targets.
  • Demonstrable experience in consultative team approaches to decision making and innovation which motivates and drives teams forward.
  • Sound communication skills which delivers complex information persuasively and with clarity
  • Proven ability and experience in analysing data which enables sound conclusion and recommendations to be drawn.
  • Experience of managing child development and protection together with orphans’ sponsorship programmes in Islamic Relief for a minimum period of three years at field office level.
  • Demonstrates the flexibility and energy that is required for a high level of self-management and awareness

Key Islamic Relief Qualities Required

  • It is essential that the post holder shows a good understanding and sympathy with Islamic values and principles as well as commitment to IR’s vision and mission as per below:

 Our actions in tackling poverty are marked by excellence in our operations and conduct which are deserving of the people we serve.

 In responding to poverty and suffering our efforts are driven by sincerity to God and the need to fulfil our obligations to humanity

 Our work is founded on enabling people and institutions to fulfil the rights of the poor and vulnerable. We work to empower the dispossessed towards realising their God-given human potential and developing their capabilities and resources.

 We believe the protection and well-being of every life is of paramount importance and we shall join with other humanitarian actors to act as one in responding to suffering brought on by disasters, poverty and injustice.

 We uphold our duty of custodianship over the earth, itsresources and the trust people place in us as humanitarian and development practitioners to be transparent and accountable.

Closing date: COB 31st December 2021

Please forward a copy of the completed application form(Download form), 1 page motivational letter and your CV along with a certified copy of your ID to [email protected] before the 31st December 2021

Dearest applicant, kindly consider the following:

If the requirements of the application as above, is not met, we will consider the application as incomplete and this will therefore not be accepted.

Please note that if you do not hear from us by 7th January 2022, consider your application unsuccessful.

Over and above operational requirements Islamic Relief South Africa will take into account the country’s and organisational employment equity imperatives.

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