General Assistant

Job Summary

• To provide assistance of a general nature required at the IRSA KZN office
• Ensure that the office premises and surrounds is maintained in a clean and hygienic condition.
• Assistance with collection, sorting, storage and distribution of IKD items

Purpose of Position

1. Office upkeep and maintenance

• The cleanliness of the external area of the office.
• External building cleanliness and pavement areas.
• Report to the Office Administrator if any irregularities are noted, particularly regarding policies and procedures of the organisation.
• Ensure that office security is maintained.
• Seeing to the landscaping and gardening needs.
• Keeping the external of the windows clean.

2. General Assistant

• Provide assistance as and when needed of a general nature beneficial to the Organisation.
• Loading of resources before any IRSA event.
• Offloading of resources after any event.

3. IKD Assistant

• Receive all In Kind Donations and record in chronological order as a stock record
• Ensure that IKD items are logged into stock by Regional Programs Officer.
• Assist with packing all IKD in size, gender and season order.
• Ensure the recipients of the IKD receive IKD in neat and presentable condition.
• IKD items may not be removed from the premises or from donor’s premises for any reason whatsoever without prior approval.
• Assistance with the distribution of partnership items in conjunction with RPO.
• Maintain cleanliness of storeroom.
• Compile inventory of the storeroom on a monthly or annual basis as required.
• Stores that are divided into archives and Humanitarian Relief will need to be maintained and kept clean.
• Maintain the system of recording storage areas.
• Adhere to the policies and procedures of the Organisation as well as the principles as expected.

4. Cleanliness of vehicles

• To regularly clean all IRSA vehicles internally and externally, as and when required.
• To maintain cleanliness of all IRSA vehicles

Key Interfaces

Office Administrator, Regional Manager, Regional Programs Coordinator

Skills & Knowledge Required

• Be friendly, smiley, sociable and welcoming to all patrons, to create a great atmosphere.
• Remain calm, patient and polite.
• Be helpful and go out of your way to help all stakeholders (staff and visitors alike).
• Be honest and reliable.
• Be trustworthy and respectful.
• Maintain excellent time-keeping and attendance.
• Be professional at all times.
• Must have an eye for details.
• Ability to learn quickly.
• Ability to understand and follow simple written and oral directions.
• Ability to use appropriate initiative as may be required in a given situation.
• Basic time management skills to communicate well with people of all levels.
• Adhere to all policies and procedures as set out by the Organisation (Islamic Relief).

Key Islamic Relief Qualities Required

• It is essential that the post holder shows a good understanding and sympathy with Islamic values and principles as well as commitment to IR’s vision and mission as per below:

 Excellence (Ihsan):  Our actions in tackling poverty are marked by excellence in our operations and conduct which are deserving of the people we serve.

 Sincerity (Ikhlas):  In responding to poverty and suffering our efforts are driven by sincerity to God and the need to fulfil our obligations to humanity

 Social Justice (Adl):  Our work is founded on enabling people and institutions to fulfil the rights of the poor and vulnerable. We work to empower the dispossessed towards realising their God-given human potential and developing their capabilities and resources.

 Compassion (Rahma):  We believe the protection and well-being of every life is of paramount importance and we shall join with other humanitarian actors to act as one in responding to suffering brought on by disasters, poverty and injustice.

 Custodianship (Amana):  We uphold our duty of custodianship over the earth, itsresources and the trust people place in us as humanitarian and development practitioners to be transparent and accountable.